I just did the "Live chat" thing with BB and this is what went down. Keep in mind that this took over an hour to complete so he had it coming.
Please wait for a BikeBandit.com Live Help operator to respond.
You are now chatting with 'Andrew - Sales'
Andrew - Sales: Welcome to BikeBandit.com's Sales Department. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.
Andrew - Sales: hello
Andrew - Sales: How may I assist you today?
rbates9: Hi I am looking at your item # 39216 it is an FMF Gnarly pipe for a kdx, could you please tell me the fmf part number that this item is so I can determine which of the two pipes it is? Thanks
Andrew - Sales: Let me check on that for you. Do you mind holding?
rbates9: Thanks, no!
Andrew - Sales: I'm sorry for the delay. Please bear with me just a moment longer.
Andrew - Sales: FMFKG30
rbates9: That is not a good FMF number
Andrew - Sales: ok unfortunately i cant cross reference the fmf number
Andrew - Sales: just our numbers
Andrew - Sales: if you gave me the fmf number
Andrew - Sales: i could maybe pull it up
Andrew - Sales: and then we would be able to know which one you needed
rbates9: I was looking for 020056 or 020057 can you tell me if it is one of these
Andrew - Sales: sure
Andrew - Sales: those are both coming up the same pipe
Andrew - Sales: click here for pipe
Andrew - Sales: just for different bikes
rbates9: One is a "Woods" pipe and the other is a "desert" pipe. The KDX 200 and the KDX220 are the same bike as far as the pipes go. But the 220 responds better to the desert pipe.
Andrew - Sales: ok with those part numbers thats what camre up in our system
rbates9: Does your system give the 020057 for the 200 and the 020056 for the 220?
Andrew - Sales: let me check
Andrew - Sales: what year?
rbates9: 2000
Andrew - Sales: they fit both machines
rbates9: That is what I was saying! lol. so you can't tell me the fmf number?
Andrew - Sales: lol unfortunately there is no way for me to tell
rbates9: How far from the ware house are you?
Andrew - Sales: unfortunately we would order that part and it would be sent to us then sent to you
rbates9: Can you order it and tell me what the number stamped into the mounting flange is?
Andrew - Sales: the only way to order it is to purchase it
Andrew - Sales: do you have the fmf number?
rbates9: 020056 is the the desert 020057 is the Woods.
Andrew - Sales: thats really weird that they are both coming up the same
rbates9:
http://www.fmfracing.com/Products/BikeA ... KI_KDX220R
Andrew - Sales: i would think if you fit it to the 220 then it would be the desert
rbates9: Thinking and return shipping cost are different.
Andrew - Sales: Thank you for waiting. We'll be with you in just a moment.
Andrew - Sales: usually we would send you a return shipping label
rbates9: Thats not the point. I would rather order the right part the first time.
rbates9: "Get it fast get it right get riding"
Andrew - Sales: exactly well unfortunately i cant cross reference those part numbers i'm showing that those will fit both machines
Andrew - Sales: Is there anything else I may assist you with today?
rbates9: Yes they will fit both bikes. But one pipe is for low end grunt (woods) and the other is for more top end (desert). Both will fit both bikes but the desert is more desirable than the woods on the 220.
rbates9: Yes, could you tell me if item #39216 is the fmf part number 020056 or 020057? Thanks!
Andrew - Sales: ok which one did you want
rbates9: I wanted the 020056, desert pipe.
Andrew - Sales: for the 220 or the 200
Andrew - Sales: 39216 is the 020056
Andrew - Sales: and is the gnarly desert pipe
Andrew - Sales: and it fits the 200 and 220
rbates9: Thank you, Thank you very much!
Andrew - Sales: 220r
Andrew - Sales: your welcome
rbates9: and it fits the 200 and 220 True!
Andrew - Sales: Is there anything else I may assist you with today?
rbates9: No You have done a fine job, Your friends and family should be proud! Eat well and sleep well tonight, You have earned it!
Andrew - Sales: ok you too
Andrew - Sales: Thanks for visiting us at BikeBandit.com! We hope to hear from you again soon.
Chat session has ended. This could be due to technical difficulty. If you need further assistance please click the "Live Help" button.